The Virtual Curate

Cancellation Policy

At Vella Space, we are committed to providing a seamless and personalized experience for every client. Please review our booking and cancellation policies before scheduling your service. Booking Policy: A consolation is required before booking any service to ensure we understand your needs and create the best organizational plan for your space. The consultation fee is $ 50.-, which will be applied toward your booked service if you proceed with a Vella Space package. After your consultation, you will receive a customized service proposal. A 50 % deposit is required to secure your booking, with the remaining balance due upon completion of the service. Cancellation & Rescheduling Policy If you need to reschedule, please notify us at least 48 hours in advance to transfer your deposit to a new date. Cancellations made less than 48 hours before a scheduled service will result in forfeiture of the 50 % deposit. Consultation fees are non-refundable, but they will remain valid for up to 90 days if you wish to book a service later. In the rare event that Vella Space needs to cancel or reschedule, we will work with you to find a suitable alternative, and your deposit will be fully transferrable. By booking a service with Vella Space, you acknowledge and agree to these terms. Thank you for trusting us to bring organization and ease into your home!

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